1. General Policy: Riverleaf Inn is committed to providing exceptional service to our guests. We understand that sometimes plans change and you may need to cancel your reservation. This policy outlines the terms and conditions for cancellations and refunds.
2. Standard Cancellation Policy
- Cancellation Made 7 Days or More Before Check-In Date: Full refund.
- Cancellation Made Between 3 to 6 Days Before Check-In Date: 50% refund of the total booking amount.
- Cancellation Made Less Than 3 Days Before Check-In Date: No refund.
3. Non-Refundable Rates: Reservations made under non-refundable rates are not eligible for any refund regardless of the cancellation date. The full amount will be charged at the time of booking.
4. Special Events and Peak Season: During special events and peak seasons, the cancellation policy may vary. Please refer to the specific terms provided at the time of booking.
5. Early Departures: Guests who choose to check out earlier than the scheduled departure date will not receive a refund for the unused nights.
6. No-Show Policy: If a guest does not arrive on the scheduled check-in date without prior notice, the reservation will be considered a no-show. No-shows are not eligible for a refund.
7. Group Reservations: For group reservations of 5 rooms or more, a separate cancellation policy applies. Please contact our reservations team for more details.
8. Reservation Modifications
- Modifications Made 7 Days or More Before Check-In Date: Subject to availability and any difference in rate.
- Modifications Made Less Than 7 Days Before Check-In Date: Subject to availability, a modification fee may apply, and any difference in rate.
9. Refund Process: Refunds will be processed within 7-10 business days from the date of cancellation. The refund will be credited to the original payment method used during the booking.
10. Contact Information: For cancellations, modifications, or any inquiries regarding your reservation, please contact us in the contact details provided in the contact tab of this website.11. Exceptions: In the event of extraordinary circumstances (natural disasters, government travel restrictions, etc.), Riverleaf Inn reserves the right to make exceptions to this policy on a case-by-case basis.
12. Changes to the Policy: Riverleaf Inn reserves the right to change or modify this cancellation and refund policy at any time. Changes will be effective immediately upon posting on our website.Thank you for choosing Riverleaf Inn. We look forward to welcoming you!